Respond to positive and negative reviews. Personally.
Posted: Mon Dec 23, 2024 5:47 am
Read: 'How Brands Can Take on Social Issues on Social Media' to find out how some companies are building a loyal customer base by speaking out.
It always pays to respond to positive and negative testimonials in a productive, timely fashion.
Regardless of where they’re posted, you should remain dedicated to providing personal responses to customer reviews in the public domain. Doing so will humanize your brand, showcase your commitment to the cust cell phone number list philippines omer experience, and provide you with more conversational insights.
According to Oberlo, 9 out of 10 consumers consult reviews when considering a local business while 59 percent use Google to find and read reviews. So reviews are an integral trust signal, providing consistenvt responses is essential—and doing so will open you up to a wealth of fresh customer insight.
So good or bad, take time to get back to customers. This can be a simple "thanks for your feedback" or providing a solution to their problem or issue.
Read: 'How to Manage Online Customer Reviews' to get insight into how to deal with negative and positive comments.
4. Host an event or an experience
In terms of knowing your customers, experiential marketing is a very rewarding tactic —if you get it right.
It always pays to respond to positive and negative testimonials in a productive, timely fashion.
Regardless of where they’re posted, you should remain dedicated to providing personal responses to customer reviews in the public domain. Doing so will humanize your brand, showcase your commitment to the cust cell phone number list philippines omer experience, and provide you with more conversational insights.
According to Oberlo, 9 out of 10 consumers consult reviews when considering a local business while 59 percent use Google to find and read reviews. So reviews are an integral trust signal, providing consistenvt responses is essential—and doing so will open you up to a wealth of fresh customer insight.
So good or bad, take time to get back to customers. This can be a simple "thanks for your feedback" or providing a solution to their problem or issue.
Read: 'How to Manage Online Customer Reviews' to get insight into how to deal with negative and positive comments.
4. Host an event or an experience
In terms of knowing your customers, experiential marketing is a very rewarding tactic —if you get it right.