Script or push-button chatbot
Posted: Sat Feb 22, 2025 4:09 am
ello, friends! Today we want to dispel the myth that bots are a tool only for large businesses, that they are very expensive, time-consuming and complicated.
In this article, we will tell you about three bots that are suitable for SMB.
A chatbot is a tool that allows malaysia mobile phone numbers database you to automate communication with clients in text channels. It takes on most of the requests for popular questions, for example: work schedule, delivery methods or current promotions.
A popular bot that is developed based on scenarios displayed as buttons. For example, over 42% of retail companies use chat bots for customer support and 39% of companies will connect bots in other areas (according to a study by PLUS Consulting and BSS).
For convenience, the buttons are set based on popular queries. The user selects a query that suits him and in a few clicks goes the path to an answer, a purchase, or transfer to an operator if an answer could not be obtained.
Scenarios can be anything - it all depends on the goals and objectives that the bot covers. For example, for an online store, popular queries on which scenarios will be built are: what is the minimum order amount, current promotions, how to use a bonus card, how to find out your size; for medicine, mainly questions about making an appointment, cost of services and work schedule; for food delivery, questions like: where is my order, they did not put the dish for me, how to return the money, how to cancel the order, etc.
It is important to add the "contact the operator" button. If the chatbot cannot find a suitable answer, it transfers the dialogue to the operator while saving the correspondence. Therefore, the operator will promptly offer help, as he already knows about the problem and is looking for a solution without unnecessary questions.
In this article, we will tell you about three bots that are suitable for SMB.
A chatbot is a tool that allows malaysia mobile phone numbers database you to automate communication with clients in text channels. It takes on most of the requests for popular questions, for example: work schedule, delivery methods or current promotions.
A popular bot that is developed based on scenarios displayed as buttons. For example, over 42% of retail companies use chat bots for customer support and 39% of companies will connect bots in other areas (according to a study by PLUS Consulting and BSS).
For convenience, the buttons are set based on popular queries. The user selects a query that suits him and in a few clicks goes the path to an answer, a purchase, or transfer to an operator if an answer could not be obtained.
Scenarios can be anything - it all depends on the goals and objectives that the bot covers. For example, for an online store, popular queries on which scenarios will be built are: what is the minimum order amount, current promotions, how to use a bonus card, how to find out your size; for medicine, mainly questions about making an appointment, cost of services and work schedule; for food delivery, questions like: where is my order, they did not put the dish for me, how to return the money, how to cancel the order, etc.
It is important to add the "contact the operator" button. If the chatbot cannot find a suitable answer, it transfers the dialogue to the operator while saving the correspondence. Therefore, the operator will promptly offer help, as he already knows about the problem and is looking for a solution without unnecessary questions.