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To find particular calls using the search featurepeople have mentioned that the transcripts aren't always . Accurate, especially when there are accents or dialects involvedkustomer ratings & reviewscapterra: 48/ 5 (500+ . Reviews)g2: 47/ 5 (5700+ reviews)pricingcustom pricing9 zoho desk best for combining agent and ai capabilitieszoho . Desk is an ai contact center solution dedicated to swift query resolution it deploys powerful . Features and comes with an ai-powered chatbot called zia, which responds to customer requests with .

Appropriate solutions by tapping into the sentiment behind administration directors email list each ticket key featureshelps frame contextualized responses . To tickets based on customer sentiment aids agents in drafting accurate responses to customers based . On ticket content and information from the knowledge base tracks team performance 24/7 and alerts . incoming tickets limitations (g2)some features that companies would regard . As essential may only be accessible on the top-tier plansadvanced features and customization options can .

Be complex and have a steep learning curvezoho desk ratings & reviews capterra: 45/ 5 . (2100+ reviews)g2: 44/ 5 (5600+ reviews)pricingstandard: $976 per month professional: $1707 per month enterprise: $2927 . Per month 10 baltobest for capturing customer behavior in real-time balto is an ai call . Center that helps agents retain customers and convert leads right when it matters, that is, . In real time with features like dynamic prompts, notifications, and real-time qa scores, balto equips .