Please hold on the line and the first available operator

[suchona.kani.z]

Chatbot: It looks like your order is still being processed. It may take 3-5 days for it to ship.

Visitor: It's urgent

Chatbot: I see. Unfortunately, there is nothing else I can do. Would you like to speak to an operator?

Visitor: Yes

Chatbot: will contact you to try to solve the problem. Thanks for your patience, Ludovica

After all, we know that not everything always goes smoothly, especially when it comes to managing an e-commerce!

And speaking of ecommerce, here is the last - but not least - type of chatbot on this list.

Chatbot for ecommerce
Much like in physical stores people are assisted by salesmen russia email list and saleswomen, in virtual stores visitors can be followed by chatbots.

An ecommerce chatbot can help the visitor find the product that best suits their needs, and if you were to integrate the checkout within the chat you could also decrease the cart abandonment rate.

Here's an example of how a conversation between a visitor and an ecommerce chatbot might go:

Chatbot: Hi! I'm Sarah, the chatbot for [Business Name], and I'm here to help. Let's get to know each other! What's your name?

Visitor: Ludovica

Chatbot: Hi Ludovica, what are you looking for?

Visitor: A gift for my father

Chatbot: Well, you're in the right place! Have you checked out [Product Category] yet? [Product Category Link]

Visitor: [browse category]

Chatbot: Have you found the perfect gift yet?

Visitor: Yes

Chatbot: Great! Click here and complete your purchase now! [Paypal or Stripe Link]

And voilà , our chatbot recommended a product category to the user that reflected their search and encouraged them to complete the purchase as quickly as possible: just like in physical stores.

Not only that, ecommerce chatbots can also use strategies like upselling and cross-selling to increase order value!

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Why Add a Chatbot to Your Store
As you may have guessed, chatbots offer online stores a whole new way to manage customer care and customer communications. But the benefits aren’t limited to communication automation.